EIRE Systems is looking to hire an experienced, Japanese and English-speaking Network Engineer. This is an in-house opportunity, dedicated to supporting the network infrastructure of a global Pharmaceuticals company.

You will support network systems operations and network change projects for an enterprise environment comprising mostly Cisco networking equipment (approx. 200 Cisco devices across 11 offices/branches in in Japan).

Working as part of a small local Network infrastructure team, with support from global network operations groups, the main focus of the role will be supporting the day-to-day network support services, troubleshooting network performance issues, handling incidents, planning and executing operational network change activities.


Global and local projects coordination:

• Work closely with European and SE Asia-based IT teams, and local Japan IT Infrastructure department for network related activities, such as vendor control (quote, schedule, user coordination of the sites), WAN circuit management (opening/closing), equipment management, performing connection/application tests after implementation, user training, and all other necessary duties.

• Decommission of devices and circuits with coordination with local business, IPS and external vendors for supporting projects.

• After hours and weekend work for planned local/global project work and unexpected issues, including business trips will be required.

As a member of L2 incident management, responsible for troubleshoot, upgrade, install hardware/software of routers, switches, proxy servers, and all other related devices and tools.

• Process internal and external Firewall requests from users including checking logs and existing rules.

• Manage wireless access points and wireless controllers in Japan.

• Work closely with server, application, infrastructure and printer teams, and voice/video team to respond to their network queries.

• Process network related issues and requests via ticketing system, configuring devices as necessary.

• Inventory of all Japanese devices and data files.

• After hour and weekend work for planned local/global project work and unexpected issues, including business trips.

• Existing L2 and L3 LAN solution with Cisco

• Traditional WAN solution with Cisco

• Wireless solution with Cisco

• Firewall operation with Palo-Alto

• VPN solution (Global Protect) with Palo-Alto

• Zero-Trust solution/configuration on network devices for end users

• Cloud-based proxy system (Zscaler) operation

• Cisco ISE authentication/authorization solution

• Microsoft 365 E5 security solution

• SD-WAN solution with Aruba (Silver Peak)

Language Skills (Must-have)

• Professional level proficiency using both Japanese (fluent/native) and English (Intermediate)

Qualifications:

• Native-level Japanese and intermediate/business-level English (willing and interested in being part of a global team).
• 2-3 years networking experience, in a large enterprise environment, supporting network operations and projects.
• CCNP (Cisco Certified Network Professional) certification or equivalent knowledge and experience
• Experience with enterprise-class Cisco networking technologies
• Solid understanding of infrastructure technologies such as WAN, LAN, WLAN, Internet Proxy, VPN and Firewalls
• Good level of knowledge and working experience in Internetworking, IP routing protocols and troubleshooting MPLS/IP VPN
• EIGRP and BGP routing protocols
• Knowledge of ITIL processes and methodologies to deliver high quality support to meet customer needs
• Ability to follow processes and to generate good documentation.
• Collaboration and communication skills. Accountable and highly results oriented. Sense of urgency. Ability to plan and organize work.