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Senior Desktop Support Engineer (JP & EN)

Minato-ku, Tokyo · Information Technology

Be a part of a small team of bilingual (JP&EN) IT support engineers, providing a combination of day-to-day technical support tasks, systems administration, and projects planning/execution for end-user technologies and systems/applications infrastructure.

Work on-site at a mid-sized, quickly expanding, international Financial Services / Investment Management firm in Tokyo.

Provide a Premium level of IT Service to traders, financial analysts, portfolio managers and executives.

Manage critical IT change and continuous improvement projects!
Opportunities to research, propose and implement new solutions!!

Excellent long-term role with very good prospects for career development.


Responsibilities:

  • General day-to-day system administration and technical support tasks
  • Comprehensive Desktop Support; covering front-line primary technical support through to full resolution and user satisfaction follow-ups for end-users
  • Investigation and testing of new and non-standard systems and applications to ensure security and network integrity prior to installation onto the corporate network; taking ownership of the review and approval procedures.
  • Plan and manage small projects from initiation, design through to completion, including documentation and vendor management.
  • Troubleshooting hardware and Software issues.
  • Support of market trading applications such as Bloomberg, Quick Active manager
  • Active Directory and Office 365 administration, issuing accounts and setting up PCs and smartphones.
  • Applications installation and configuration (including financial and market trading software).
  • Technology set-ups to enable tele-commuting for users, setting up email on mobile devices, support for in-house IP phones, etc.
  • Providing user training on Corporate IT policies and technology operation, including all software used by the company.
  • Creation and improvement of user manuals and in-house technology documentation.
  • Keeping abreast of new technology products/solutions that can better enable the business, as they come to market.
Requirements:
  • 3+ years’ relevant IT support experience, preferably with experience supporting Traders, Trading systems and executives (VIP users) in the Financial Services industry
  • Professional level communication skills using both Japanese and English
  • Hands on experience with Microsoft Windows computers/laptops, remote access, Active Directory, VDI, MS Exchange/Outlook, M365/O365, Teams, InTune and voice/video support
  • 'Go-getter' personality with a curious disposition, which translates to being proactive and driven for continuous development
  • A team player, strong written and verbal communication skills

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