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Workforce Management Business Analyst

Minato-ku, Tokyo · Information Technology
EIRE Systems partners with a leading global tech care solutions company. The environment offers a fast growing, diverse multi-cultural and internationally distributed team.

We are looking for a Business Analyst (BA) who has proven experience in workforce management related project.

• Prepare proposal document for getting budget approval.
• Propose IT strategies, aligning with project nature and its schedule and new technology.
• Closely work together with the stakeholders: development engineers, product managers, project managers.
• Proactively support resolving various issues faced by co-workers.

Skills & Qualifications:

• Language skills: Business level proficiency in both Japanese and English. As past of a f
ast-growing, multi-cultural, international team, the person in this role will communicate frequently with English speaking co-workers
• Communication skills: The ability to build strong relationships regardless of age, gender, or nationality in both IT and business settings.
• Business requirements gathering: The ability to understand business requirements and prepare a Business Requirements Document (BRD), and then collaborate with the development team to propose a solution.
• Proposal preparation: The ability to prepare a proposal for the appropriate To-Be solution based on the business requirements.
• Professional skills in workforce management tools such as Aspect (Alvaria), NICE, etc.

Other (nice to haves):
• Experience on application development
• Experience in Amazon AWS cloud development
• Experience in agile process, such as SCRUM.

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