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What you’ll do
IT Engineer
Central, Hong Kong · Information TechnologyOur client is a global investment organization and is rapidly expanding IT functional support team to cope with company's growth and development. And they are now looking for an IT Engineer
What you’ll do
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Research, identify, diagnose and troubleshoot technical issues and provide solutions to software and hardware issues
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Software and hardware administration such as account setup, user on- and off boarding, computer- and device management
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Prioritize and manage several open issues
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Improve the everyday experience of Tech by friction fighting for all our employees
Responsibilities
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Deliver first class Tech support as part of the global Tech support team
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Interface with the local Office Manager to understand local priorities and initiatives and communicate them back to the larger Tech team
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Improve internal efficiency and user experience by constantly questioning the ways of working and chosen end user Tech solutions
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Spread, create and iterate on best practices
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Support on- and off boarding of new and departing employees
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Manage hardware procurement and device lifecycle
Qualifications
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5+ years experience in a technical support role
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Experience with setup and configuration of end-users computer hardware, software and devices
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Experience problem-solving technologically complex issues
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Experience with supporting Tech cloud based infrastructure and other projects such as office relocations and expansions
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True service minded always ready to go the extra mile
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Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
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Experience working with Windows, MacOS and iOS
Key Differentiators for success:
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Approachable with strong communication and interpersonal skills.
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Service and solutions oriented with a “can do” attitude, be one step ahead, effective, proactive
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Team spirit, strong social competence, straightforward and friendly, yet down to earth
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Personal drive and strive for excellence / success / outperformance. A person who walks the extra mile, takes responsibility and wants to deliver high quality.
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Willingness to develop and learn and train others.
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Professional work attitude, high work ethics and high energy level, flexible and ability to work under pressure and getting things done independently.
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Takes own initiatives, be structured and have a strong ability to plan their own work
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Professional in approach to the business and demonstrates comfort in interacting with important clients