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Voice Network Engineer - Leading Global Investment Bank

Tokyo, Chiyoda-ku · Information Technology
  • L3 Voice Operations - Global Voice & Data Network Services Team

  • On-site in the Tokyo office of a Global Financial Institution

  • Excellent long-term career development prospects!

Be part of a team of highly technical Voice Network Engineers which is distributed across Asia (Japan, Hong Kong and India).

Support the global Voice infrastructure, including:

  1. Trading telephony (IPC/BT-ITS Trading Telephony);

  2. Intercom (SpeakerBus);

  3. Standard telephony (Cisco IP Telephony 12.x);


※ Applicants should be eligible to work full time in Japan and be willing and able to work full time onsite at the client's offices in central Tokyo.


  • Support the global Voice infrastructure, including Incident, Problem, and Change Management as part of a global “follow the sun” group;
  • Identify specific improvements within Network Services standards or processes and work collaboratively within the group to take action;
  • Receive technical escalations and independently provide solutions to resolve high impacting network incidents.
  • Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;
  • Oversight of the offshore provided L1/L2 support desks;
  • Point of escalations for offshore Level1 and Level2 for incident management;
  • Communicate with business units during projects and incidents (Severity 1 and 2 bridges);
  • Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate);
  • Participate in Regional Support on-call duties in rotation;

Required Technical Skills & Experience:
  • 7+ year experience in a similar position in an equivalent Financial Services firm;
  • Hands-on experience with Voice Technologies;
  • Voice Network Skills:
    1. IPC Unigy Trading Telephony
    2. Speakerbus;
    3. Cisco IPT (Release 12.x);
    4. Avaya System and Session Manager;
    5. BT Netrix Trading systems (Release 18.5);
    6. Strong knowledge and experience with VoIP technologies (H.323 & SIP);
  • A strong knowledge of data networking principles;

Soft Skills Required:
  • Excellent Incident / Troubleshooting skills;
  • Ability to prioritize along with very good time management skills;
  • Desire to learn and adapt to new technology;
  • Excellent interpersonal skills;
  • Excellent problem solving skills;
  • Ability to participate as part of a team;
  • High level of initiative, proactive approach;
  • Ability to work in a team and global environment;
  • Sense of ownership/accountability;
  • Flexible and adaptable to meet the team needs;
  • Honest, hardworking and reliable;


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