EIRE Systems is looking to hire a Voice Systems Support Engineer to provide voice network operational support for our multinational corporate clients in Tokyo.

Working with an international technical team, to provide end-user technical support, and assist with day-to-day operations for the telephone systems, dealer boards and voice recording systems.

You'll also have many opportunities to be hands-on with the voice related back-end infra, working with, and escalating to, technical teams outside Japan.

Voice Systems technical/operational support will include but not limited to the following:

• Trader Voice Support
• Phone Handset Support
• Voice desktop move/add/change
• Communications / Coordination, i.e. escalating issues relating to Cisco phone system
• Voice network monitoring and troubleshooting - in communication with internal (global) teams and network/systems vendors (i.e. smart hands support)
• Prepare and execute configuration changes, break-fix and testing
• Prepare and maintain related documents: inventory, diagrams, test plans, project timelines
• Work as part of a team to plan and execute voice networking operational projects - i.e system expansion, upgrades and enhancements.

Language Skills (required):

• Business level of Japanese & English (Speaking / Reading / Writing)

Qualifications:

• Fundamental knowledge of IP Telephony and basic ability to support users for Voice Systems related issues.
• VoIP, Call Manager and Voice Mail support. At minimum, be able to monitor, troubleshoot and support (i.e. add pickup groups, forwarding, conferencing etc. and support.
• Advantage (but not a must) to be experienced in the financial industry, supporting Dealing Phones.
• Voice related IP networking experience is a plus
• Troubleshooting, analytical, organizing and vendor communication skills