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IT Support Engineer

Singapore, Singapore · Information Technology

Responsibilities: 

  • Manage the performance of services to customers. 
  • Ensure that service levels are achieved in line with contracts and that customers’ expectations are met or exceeded. 
  • Ultimate responsibility for ownership of all customers’ incidents or logged service requests. 
  • Track the incidents to conclusion in line with SLAs and quality standards. 
  • Manage critical customer’s incidents, associated to customer communication, activities and any appropriate escalations. 
  • Provide information about incidents analysis and KPIs. 
  • Build services relationship with customers and conduct service reviews for key customers. 
  • Review performance reports, service improvements, service quality and processes. 
  • Provide management and performance reports 

Requirements 

  • Strong technical knowledge of Windows 7/10, XP and Active Directory, Mac OS. Knowledge in Unix/Linux. 
  • Experience in installing and deploying PC hardware and software in a professional setting. 
  • Ability to support Microsoft Office products and Microsoft Outlook/Exchange or Lotus Notes. 
  • Understanding of and willingness/ability to expand your knowledge of network designs and related support issues. 
  • Cisco networking skills/experience will be an advantage. 
  • Relevant industry certifications (i.e. CCNA, MCITP, MCDST etc.) will add value to your application. 
  • Ability to communicate in a highly professional manner with users, internal/external customers and business partners. 
  • Excellent troubleshooting and problem resolution skills. 
  • Excellent customer service/end user management skills. 

Interested candidates please send your CV to malar.kannan@eiresystems.com.

 

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