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Citrix & Remote Access Engineer

  • Chiyoda-ku, Tokyo

Global Financial Services Environment | Tokyo

Join a global infrastructure team responsible for secure remote access and virtual application delivery across a large enterprise environment.

The role has a strong focus on NetScaler and VPN technologies, working alongside global engineering teams to maintain, troubleshoot and improve business-critical remote access services.

Responsibilities

  • Support and optimize NetScaler Gateway, authentication, load balancing and secure remote access services
  • Investigate authentication, VPN, connectivity and application delivery issues
  • Support Citrix Virtual Apps & Desktops and related infrastructure
  • Perform root cause analysis and drive improvements to platform reliability
  • Support security enhancements, upgrades and infrastructure changes
  • Automate operational tasks using PowerShell
  • Collaborate with global engineering, network, security and operations teams
  • Participate in disaster recovery activities and on-call support

Required Skills

  • Strong hands-on experience with NetScaler, including Gateway, AAA and secure remote access
  • Good understanding of VPN, authentication and remote access technologies
  • Experience supporting Citrix Virtual Apps & Desktops and related technologies
  • Solid Windows infrastructure and general networking knowledge
  • Strong troubleshooting skills across complex enterprise environments
  • Experience with PowerShell or other scripting/automation tools
  • Good English communication skills and the ability to work effectively with global teams

Other Skills (preferred / nice-to-have)

  • Microsoft Always On VPN, per-app VPN, Intune or other endpoint and remote access technologies
  • SAML, MFA and federated authentication
  • Network traffic management and application delivery technologies
  • Azure or Citrix Cloud
  • Monitoring and performance analysis tools
  • Experience in large-scale enterprise or financial services environments

What's on Offer

  • Work with complex, enterprise-scale NetScaler, VPN and Citrix infrastructure
  • Exposure to secure access, cloud and digital workplace initiatives
  • Opportunity to deepen expertise across remote access, authentication and application delivery technologies
  • Long-term project within a globally recognized organization