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Desktop Support Engineer

Hong Kong, Hong Kong

Desktop Support Engineer

EIRE Systems is looking for an experienced Desktop Engineer to join our team in Hong Kong. The role will be to support our clients - leading financial institution and SME's. This is a new role, the job encompasses providing end-to-end support services for IT and desk side support in our client’s offices. This is a hands-on role where an outstanding customer service ethic is key as the team is completely customer facing. Excellent Win7 and Office 2010 skills - VDI experience would be a nice to have. A candidate with 3-to-5 years experience preferred.
Key accountabilities
  • Provide technical support/training for all technology equipment (PC’s, Mac’s, Printers, Video Conference)
  • Support virtual desktop environment running Windows 7 and Office 2010
  • Manage the inventory of hardware/software, systems life cycle and vendor contracts concerning end-user equipment
  • Virtual Desktop / Desktop / Laptop build, installation, security and hardware management
  • Administration of accounts and resources through Active Directory
  • Incident support and change management
  • Mobility support (Blackberry, iPhone, Remote access)
Your skills and experience
  • 3-to-5 year’s experience in IT, desktop support is a plus.
  • Undergraduate degree in Technology or related discipline.
  • Experience in Banking, Finance or ideally Fund related business.
  • A solid understanding of Windows 7.
  • Experience and knowledge in building/maintaining hardware.
  • Experience in supporting a virtual desktop environment is a plus.
  • Passion and interest in end-to-end customer services.
  • Flexible and adaptable, responds rapidly to changing agendas.  Able to re-prioritise and organise effectively.
  • Ability to work under pressure and to tight deadlines.
  • Organised with strong attention to detail.
  • Ability to work independently or as a member of a team.
  • Comfortable in raising issues and ensuring that corrective measures are taken in timely manner.
  • Interest in analysing and solving complex problems.
  • Graduate Calibre or HNC and Industry Recognised Qualifications – MCSE is a plus.
  • ITIL Foundation IT Service Management is a plus.
  • Apple Mac OS skills are a plus.

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