EIRE Systems is currently seeking an End User Support Technician to support the IT environment of a global luxury automotive brand.

You will provide IT assistance to internal users, including PC setup, troubleshooting, mobile device support, and authentication tool configuration. Most support will be handled in Japanese, but simple communication in English is also required as the role involves both global and domestic systems.

Work Style: 4 days onsite / 1 day remote

Key Responsibilities

PC Kitting & Asset Management

• Prepare and configure PCs using the latest global image.
• Perform operational checks before deployment.
• Manage PC inventory, stock levels, and asset tracking.

End User Troubleshooting

• Provide daily IT support for PCs and business applications (SAP, Salesforce, and domestic systems).
• Diagnose and resolve hardware and software issues efficiently.
• Escalate unresolved tickets through the internal ticketing system.

Mobile & Authentication Support

• Set up and troubleshoot iPhones for end users.
• Assist with RSA token setup and maintenance.
• Support authentication tools such as ForgeRock, Salesforce Authenticator, and Google Authenticator.

Backup Tape Management

• Handle movement, storage, labeling, and documentation of backup tapes.
• Ensure proper tracking and compliance with operational procedures.

Activity Logging & Reporting

• Record all support activities and resolutions in the designated system.
• Participate in weekly IT meetings to share incidents and updates.
• Identify recurring issues and propose improvements or preventive measures.

Additional Responsibilities

• Provide support for meetings (equipment setup, connectivity checks, troubleshooting).
• Manage accounts and access rights (Microsoft 365, Entra ID, Active Directory).
• Handle basic network troubleshooting (switches, routers, Wi-Fi, circuits).
• Support lifecycle management of PCs and mobile devices (procurement, deployment, relocation, retirement).
• Participate in IT-related projects such as upgrades, hardware refresh, and tool implementations.

Qualifications

• Languages: Business level Japanese, Business level English
• Proven experience in IT support or helpdesk roles (onsite or remote).
• Strong knowledge of Windows OS, PC hardware, and enterprise applications.
• Understanding of imaging tools and deployment workflows.
• Experience with ticket management systems.
• Basic understanding of mobile device management and authentication systems.
• Excellent communication and problem-solving abilities.
• Ability to work independently and prioritize tasks effectively.

Preferred Skills / Certifications

• Experience with network devices (switches, routers, cabling).
• Relevant IT certifications (Endpoint Administrator, MCP, CCNA, etc.).