Do you want to work in a top global financial asset management firm?
Are you experienced supporting MS Windows Desktop/Server environments?
Confident working in a professional setting using both Japanese and English?
Have a desire to learn and become the best?

As a Desktop Support Engineer, working as part of a diverse multi-region technology group, you will:

• Provide Desktop Support to internal end-users, globally, in a fast-paced environment
• Install, configure, operate, and maintain Windows 10/11 and Linux (Thin Client) operating systems
• Assist in the administration of Active Directory, Exchange and Citrix Infrastructures
• Support desktop trading software (i.e. Bloomberg Terminal, Factset, Reuters, etc.)
• Take ownership of the technology set-ups for new hires and visitors
• Troubleshoot issues with Microsoft Office suite
• Use Microsoft Active Directory, BeyondTrust (previous name “Bomgar”), PowerShell to solve issues and implement new technologies
• Perform basic Network Troubleshooting (DNS, TCP/IP, etc.)
• Resolve issues with Citrix Receiver, Workspaces, VDI
• Implement and troubleshoot Cisco VOIP phones, Cisco WebEx Conferencing, Cisco AV technologies, Zoom Meeting, Zoom VC equipment
• Maintain documentation and enforce secure system policies

To be considered a good cultural fit, you must be: 

• Bilingual (Japanese & English)
• An ambitious self-starter; driven to learn 
• Strong desire to solve with automation and self-service
• A very strong and efficient communicator and collaborator
• A deep problem solver; able to think on your own and develop quick, sound solutions to complex problems
• Work well under minimal supervision to complete projects and tasks on time
• Able to work in high pressure situations to find timely solutions

To be considered a good technical fit, we'd like you to be technically proficient in many of the following areas:

• Administration/engineering for Microsoft Windows 10 OS technologies (AD/DNS/DHCP/GPO/DFS)
• Automating for Windows platforms leveraging PowerShell, ActiveBatch, and SCCM
• Supporting mobile devices on MDM platforms: iPhones/iPads/Androids
• Virtualization technologies (Citrix, VDI, VDA)
• MS Exchange infrastructure and associated archiving / security gateway products
• Fundamental knowledge of networking (TCP/IP), security and optimization
• Zoom, MS Team, Cisco WebEx Conferencing and audio/video conferencing systems
• Supporting end users remotely by troubleshooting VPN/VDI/VDA connections

Don’t have all of the skills listed above? Have extra skills you think are important that we haven’t thought of?
... Please, let us know by applying and telling us a bit more about yourself and why you think you’re qualified! 

※　Applicants should be eligible to work fulltime in Japan.