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Trade Floor Support Engineer,

Singapore, Singapore · Information Technology
Job Responsibilities:
  • Deliver superior End User Experience while ensuring a managed, secure End User environment
  • Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
  • Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
  • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
  • Assist with patching and upgrading end user devices
  • Address quality and schedule conflicts
  • Availability for ad-hoc work after hours and on weekends where necessary
  • Ability to work in a high-pressure, fast moving environment
Job Requirements:
  • At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
  • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
  • Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments 
  • Knowledge of Desktop Services security and access standards and practices
  • Basic understating of networking and server technologies
  • Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications
  • Good communication skills and strong analytical skills


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