we will provide training on its operation processes and proprietary software

The engineer would be required to respond to, troubleshoot and provide IT support on tickets, chats, and phone calls.
This will include requests such as:

• Operating System and Software Troubleshooting

• Installation, removal of Software

• Account login; access requests and issues

• Remote hardware troubleshooting of equipment such as keyboard, mouse, headset, monitors, PC

• Mobile equipment support of laptops, smartphones, MIFI devices

• Networking and connectivity issues

• Follow the sun support coverage in a global Service Desk team

• Remote support through the usage of various tools such as Radmin; Active Directory, SCCM

• Server connectivity, storage troubleshooting

• Provide IT customer support for all Bloomberg employees, vendors and workers working inside and outside the office

Please note the candidate will be required to have customer service experience and few years of IT work experience background.