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Citrix Support Engineer (XenApp / XenDesktop / Netscaler / Citrix Cloud)

Chiyoda-ku, Tokyo · Information Technology
  • Citrix XenApp / Xendesktop / Netscaler Support

  • Very large scale global Citrix environment

  • Global Financial Institution, Tokyo

  • Multi-year project, starting Q1 2024


Join a team of very dedicated technology professionals in the financial services industry to provide a stable, yet agile and dynamic infrastructure platform.

The global team supports 70,000+ users remotely accessing firm resources via the Citrix Netscaler / XenApp / XenDesktop Infrastructure.   

You will have the opportunity to work within a large global environment of  150+ Netscalers, 1000+ Citrix servers and 100,000 VDA’s. The globally distributed team interact with regional and global colleagues to drive change, identifying areas for process improvement, automation and scripting wherever possible.

※ Applicants should be eligible to work full-time in Japan and be available to commute to the Tokyo corporate head office.

You’ll have the opportunity to:
  • Become a Citrix subject matter expert focused on Citrix Netscalers - VPN vServers, advanced policy expressions, load balancing, and other gateway components
  • Work on Citrix cloud adaptation.
  • Troubleshoot Remote access and Connectivity issues (Citrix Xenapp/XenDesktop/ADCs)
  • Support Per App VPN for Mobile Intune
  • Citrix Secure browser support
  • Configure/support all aspects of Citrix / Xenapp / XenDesktop Infrastructure working with various Engineering groups to deliver solutions and value to customers.
  • Resolve incidents impacting hosts or environment.
  • Create, review, maintain and update documentation.
  • Collaborate with global colleagues, and escalate/liaise with other internal/external groups to provide globally consistent processes and procedures.
  • Investigate & troubleshoot root causes via problem management
  • Respond to escalations coming from L2 operations teams.
  • Facilitate knowledge amongst colleagues.
  • Plan controlled execution of releases into the managed environment.
  • Provide input into Business Continuity Planning and Practices.
  • Participate in an on-call rotation
  • Assist in major environment events such as power down and disaster recovery.

Key Skills Required:
  • Strong understanding of Citrix Netscaler/ADM technologies, including AAA, Encryption, Federated and Multi-factor Auth.
  • Working knowledge of Citrix technologies including XenApp/XenDesktop, StoreFront, Citrix Workspace app /Receiver
  • Experience in supporting Windows Operating Systems including Windows Server 2016R2 and 2019
  • Experience in at least one endpoint and configuration management system (e.g. Microsoft System Center, IBM Bigfix, Tanium, Powershell DSC etc.)
  • Experience in security deployments (e.g. Patch deployments, Firmware upgrades, etc.)
  • Knowledge of threat management principles
  • Understanding of Performance Analysis and Troubleshooting tools (e.g. Sysinternals Tools, PerfMon, Splunk, ExtraHop, etc.)
  • Good communication skills in English and the ability to effectively communicate with technical / non-technical personnel
  • Experienced in PowerShell scripting
  • GTM/LTM load balancer
  • GIT Hub for code repositories

Desired Skills (Any of the below):
  • Extensive Experience in large scale Citrix environments
  • Experience in design/support of Citrix solutions in a high-availability enterprise setting
  • Experience in deploying, migrating and supporting core Microsoft technologies on a large-scale environment (e.g. Active Directory, Microsoft Exchange, System Center Suite including Operations Manager, Configuration Manager and Orchestrator, WSUS, Failover Clustering DFS-R, DFS-N, Printing)
  • Citrix Cloud/Microsoft cloud (Azure)
  • Clustering and Storage Management technologies
  • Understanding of Network layers

※ Applicants should be eligible to work full-time in Japan.

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