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Voice Network Engineer

Singapore, Singapore · Information Technology
The successful candidate will be part of a team of highly technical Voice Network Engineers across Asia and be part of a Global Operations group.
The candidate will be responsible to support the global Voice infrastructure, including Incident, Problem, and Change Management as part of a global group;
  1. Voice Services include:
    1. Trading telephony (IPC/BT-ITS Trading Telephony);
    2. Intercom (SpeakerBus);
    3. Standard telephony (Cisco IP Telephony 12.x);
  1. The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other ENS teams to take action on;
  2. Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;
  3. Oversight of the offshore provided L1/L2 support desks;
  4. Point of escalations for offshore Level1 and Level2 for incident management;
  5. Communicate with business units during projects and incidents (Severity 1 and 2 bridges);
  6. Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate);
  7. Participate in Regional Support on-call duties in rotation;
Technical Skills Required:
  1. The successful candidate will have 7+ year experience in a similar position in an equivalent Financial Services firm;
  2. Hands-on experience with Voice Technologies;
  3. Voice Network Skills:
    1. IPC Unigy Trading Telephony
    2. Speakerbus;
    3. Cisco IPT (Release 12.x);
    4. Avaya System and Session Manager;
    5. BT Netrix Trading systems (Release 18.5);
    6. Strong knowledge and experience with VoIP technologies (H.323 & SIP);
  4. A strong knowledge of data networking principles
 Interested candidates please send your CV to malar.kannan@eiresystems.com



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