Join our team of internationally minded IT Solutions & Support Engineers providing professional IT services to many leading multi-national corporations in Tokyo, Japan.   

ABOUT THE JOB…
 

Starting out as an IT Support Engineer, your primary responsibilities will be:

• to provide exceptional customer support for various end-user computing technologies - i.e. desktop PCs, mobile devices and other office equipment, standard office and financial applications, client-server and cloud/web-based solutions etc.

Working with our team of experienced engineers, you will learn to function as a Systems Administrator and On-site / Remote Support Technician for many different client companies.

Training includes a combination of on-the-job shadowing and mentorship and just the right amount of sink-or-swim style problem solving. As you learn and familiarize yourself with our support model, our customers, and their technical environments, you will be assigned clients of your own.
 
Customer management is a major challenge in this role. Good time management skills (i.e., identifying, and prioritizing tasks), and confidence to work effectively without constant supervision, will be key to your success.

This opportunity will be most suited to those with genuine enthusiasm for information technology, and high motivation to learn and gain the skills and experience required to support and implement IT infrastructure solutions (end-user computing, distributed systems and networking technologies). 

Please note that opportunities for software development and programming are not currently offered.

CAREER DEVELOPMENT...

You will be expected to learn and develop in-depth technical knowledge of current and emerging hardware, software and networking technologies, and to study for certifications provided by major technology vendors and other information providers.

Your high work ethic and willingness to develop both technical and professional expertise will be rewarded with ongoing opportunities to tackle a variety of IT projects and support services.

As your skills, experience and confidence grows; you'll be entrusted and empowered to work on a full range of tasks, including:

• PC and mobile computing upgrade projects.

• Automating and Orchestrating endpoint deployments

• Implementation and management of Windows networks in a cloud environment

• Multi-site deployments; Active Directory, email and messaging technology support

• Network cabling solutions and Cisco device installs, configuration and support

• Security solutions (firewalls/encryption technologies) installation and maintenance

• Conducting Site surveys and preparing systems audits, reports and recommendations

• Project management, project planning and implementation

• Vendor Management and Hardware/Software procurement consulting and support

EIRE SYSTEMS PEOPLE ARE...

• Information Technology Enthusiasts – you live and breathe computers and all things tech.

• Customer Service Professionals – every day we balance technical problem-solving with managing and maintaining customer satisfaction.

• Problem solvers who enjoy handling complicated challenges of all sizes.

• Solutions focused individuals who find reward in helping businesses, big and small; make the most of their technology.

QUALIFICATIONS / REQUIREMENTS:

• A Bachelor degree, preferably in a technology related discipline, with an above average academic record

• For applicants' whose academic background is not in a technology discipline, we may be able to consider other accomplishments that demonstrate both aptitude and commitment to learning technical knowledge

• Work experience in a customer-centric IT services related capacity will be an advantage.

• Business level Japanese language skills (JLPT N2 or equivalent)

• Native level English with excellent verbal and written communication skills.

EMPLOYEE BENEFITS:

• Cash bonuses for achieving professional/technical certifications

• Health & social insurance benefits;

• Paid annual leave and sick leave benefits

• Local transportation / commuting costs paid.

• All Japanese Public Holidays as non-work days.

• Discounted fitness gym memberships and great deals on various other leisure activities;

• Company social events (incl. Ski Trip, Kart Racing, Charity Fun-Run, Hanami Party, annual Christmas Party, and others);

APPLICATION PROCEDURES:

Click the "Apply Now" button on this page to complete the application form.
Applications will be acknowledged by email once received.

Following the initial application screening, short-listed candidates will be contacted to schedule an interview (online and in-person options available). Subsequent interview steps will be discussed during or following the initial introduction and screening process.