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Voice / Telecoms Engineer (L1 & L2 onsite support) - Finance Industry

Minato-ku, Tokyo · Information Technology

EIRE Systems is looking to hire a Voice Systems Support Engineer to provide voice network operational support for our multinational corporate clients in Tokyo.

Working with an international technical team, to provide end-user technical support, and assist with day-to-day operations for the telephone systems, dealer boards and voice recording systems.

You'll also have many opportunities to be hands-on with the voice related back-end infra, working with, and escalating to, technical teams outside Japan.


Voice Systems technical/operational support will include but not limited to the following:

  • Trader Voice Support
  • Phone Handset Support
  • Voice desktop move/add/change
  • Communications / Coordination, i.e. escalating issues relating to Cisco phone system
  • Voice network monitoring and troubleshooting - in communication with internal (global) teams and network/systems vendors (i.e. smart hands support)
  • Prepare and execute configuration changes, break-fix and testing
  • Prepare and maintain related documents: inventory, diagrams, test plans, project timelines
  • Work as part of a team to plan and execute voice networking operational projects - i.e system expansion, upgrades and enhancements.


Language Skills (required):

  • Business level of Japanese & English (Speaking / Reading / Writing)


Qualifications:

  • Fundamental knowledge of IP Telephony and basic ability to support users for Voice Systems related issues.
  • VoIP, Call Manager and Voice Mail support. At minimum, be able to monitor, troubleshoot and support (i.e. add pickup groups, forwarding, conferencing etc. and support.
  • Advantage (but not a must) to be experienced in the financial industry, supporting Dealing Phones.
  • Voice related IP networking experience is a plus
  • Troubleshooting, analytical, organizing and vendor communication skills   

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