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IT Engineer

Central, Hong Kong · Information Technology
Our client is a global investment organization and is rapidly expanding IT functional support team to cope with company's growth and development. And they are now looking for an IT Engineer

What you’ll do

  • Research, identify, diagnose and troubleshoot technical issues and provide solutions to software and hardware issues

  • Software and hardware administration such as account setup, user on- and off boarding, computer- and device management

  • Prioritize and manage several open issues

  • Improve the everyday experience of Tech by friction fighting for all our employees

Responsibilities

  • Deliver first class Tech support as part of the global Tech support team

  • Interface with the local Office Manager to understand local priorities and initiatives and communicate them back to the larger Tech team

  • Improve internal efficiency and user experience by constantly questioning the ways of working and chosen end user Tech solutions

  • Spread, create and iterate on best practices

  • Support on- and off boarding of new and departing employees

  • Manage hardware procurement and device lifecycle

Qualifications

  • 5+ years experience in a technical support role

  • Experience with setup and configuration of end-users computer hardware, software and devices

  • Experience problem-solving technologically complex issues

  • Experience with supporting Tech cloud based infrastructure and other projects such as office relocations and expansions

  • True service minded always ready to go the extra mile

  • Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users

  • Experience working with Windows, MacOS and iOS

Key Differentiators for success:

  • Approachable with strong communication and interpersonal skills.

  • Service and solutions oriented with a “can do” attitude, be one step ahead, effective, proactive

  • Team spirit, strong social competence, straightforward and friendly, yet down to earth

  • Personal drive and strive for excellence / success / outperformance. A person who walks the extra mile, takes responsibility and wants to deliver high quality.

  • Willingness to develop and learn and train others.

  • Professional work attitude, high work ethics and high energy level, flexible and ability to work under pressure and getting things done independently.

  • Takes own initiatives, be structured and have a strong ability to plan their own work

  • Professional in approach to the business and demonstrates comfort in interacting with important clients 

 
 

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