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Voice Engineer (Cisco, IPC & NICE / NTR)

Chiyoda-ku, Tokyo · Information Technology
Voice Engineer to support the ongoing technical administration and related projects planning/execution, working onsite at a major global player in the finance/securities sector. 

The  environment includes Trader voice technologies - IPC, NICE Trader Voice Recording (NTR) and; mostly Cisco-based IP voice technologies for the standard office phone infrastructure. 

Key Responsibilities
  • Handle all voice related service requests including user set-ups and moves, configuration changes.
  • Support network infrastructure change projects and work with the customer to plan and execute projects relating to the voice systems and infrastructure. 
  • Provide support in all levels including diagnosis the incident, providing corrective action plans, apply problem resolution / break fix; timely escalation/report to the management team
  • Conduct post mortems and comes up with action plan to prevent repeated issues and/or improve the resolution time.
  • Maintain compliance with corporate policy and standards; maintain the integrity of the production environment.
  • Act as local point of contact for vendor and carriers.
  • Provide local support to other infrastructure and applications teams for any inter-related issues. 
  • Support for other major events such as building power up/down, and DR test.

Required Skills and Experience:
  • Professional level English and Japanese skills required.
  • Hands-on experience supporting enterprise voice technologies - including enterprise Voice PABX, Trader Voice systems, Voice Recording systems, Call Accounting applications, Voice Carrier trunks (vendor management, coordination, relocation), Infrastructure cabling
  • Experience in similar positions in a financial institution and/or consulting firm a plus
  • General technical understanding of integration of voice technology with LAN and WAN data networks, Firewalls, AD, and Storage
  • Good communicator:  Able to confidently and respectfully engage and support various front, mid, and back office users across the bank. 

※ Applicants must presently reside in Japan. Applicants not currently residing in Japan may not be connected.

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