The Business Applications Specialist will lead the introduction of new systems and technology solutions for automating the business processes of a mid-sized (and growing) professional services company.
 
In this role you will be entrusted with driving the complete lifecycle of project initiatives, ensuring alignment with the company's long-term digital transformation strategy.

You'll be engaged at each step from analysis and documentation of processes and requirements; selecting, testing and proposal of technology solutions; implementation planning and execution; user training and; reviews for continuous improvement.

 

Example project initiatives:

• Implementing improvements to company intranet (SharePoint) and Human Resource Information Systems, enabling better access to employment related information for all personnel.
• Production of data depository (using SharePoint) for standardized documentation templates and assisting in template standardization & automation
• Selection, planning and deployment of HR Management tools such as an online Timesheet / Time Management System.
• Selection, planning and deployment of SaaS-based IT Service Management tools such as ticketing systems, task management and, incident and change management tools.
• Selection, planning and deployment of cloud-based systems for quotation management, invoice creation and tracking, and inventory tracking database systems
• Identify, plan and execute improvements to Customer Relationship Management and Customer data retention systems (Salesforce)
• Research and propose integrated web portal solutions for automating Sales and Client Requests (i.e. a Managed Service Portal)

Responsibilities:

• Communicate closely with senior management and key business users to learn and understand current business processes.
• Identify and recommend software applications and cloud-based technology solutions, targeted at improved workflow efficiencies, ensuring proposed solutions are aligned to company goals and business use cases.
• Develops criteria to evaluate 3rd party vendors and applications
• Prepare detailed plans and accurate estimates for the rollout, testing and commissioning of new applications and/or services.
• Manage all aspects of implementation planning, coordination and execution.
• Be technically hands-on in supporting all phases of planning and implementation, user training and system administration and support, post deployment.

Knowledge, Skills, and Abilities:

• Technical background in Business Software/Systems Integration or Systems / Database Administration.
• Familiarity with a variety of SaaS-based or client/server-based business applications products and the underlying technologies.
• Skilled in understanding, documenting and analyzing business processes and workflows.
• Fluent in English; able to communicate well with other professionals at both a business functional and technical level and adjust as appropriate.