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Business Applications Technical Specialist

Minato-ku, Tokyo · Information Technology

The Business Applications Specialist will lead the introduction of new systems and technology solutions for automating the business processes of a mid-sized (and growing) professional services company.
In this role you will be entrusted with driving the complete lifecycle of project initiatives, ensuring alignment with the company's long-term digital transformation strategy.

You'll be engaged at each step from analysis and documentation of processes and requirements; selecting, testing and proposal of technology solutions; implementation planning and execution; user training and; reviews for continuous improvement.


Example project initiatives:

  • Implementing improvements to company intranet (SharePoint) and Human Resource Information Systems, enabling better access to employment related information for all personnel.
  • Production of data depository (using SharePoint) for standardized documentation templates and assisting in template standardization & automation
  • Selection, planning and deployment of HR Management tools such as an online Timesheet / Time Management System.
  • Selection, planning and deployment of SaaS-based IT Service Management tools such as ticketing systems, task management and, incident and change management tools.
  • Selection, planning and deployment of cloud-based systems for quotation management, invoice creation and tracking, and inventory tracking database systems
  • Identify, plan and execute improvements to Customer Relationship Management and Customer data retention systems (Salesforce)
  • Research and propose integrated web portal solutions for automating Sales and Client Requests (i.e. a Managed Service Portal)


  • Communicate closely with senior management and key business users to learn and understand current business processes.
  • Identify and recommend software applications and cloud-based technology solutions, targeted at improved workflow efficiencies, ensuring proposed solutions are aligned to company goals and business use cases.
  • Develops criteria to evaluate 3rd party vendors and applications
  • Prepare detailed plans and accurate estimates for the rollout, testing and commissioning of new applications and/or services.
  • Manage all aspects of implementation planning, coordination and execution.
  • Be technically hands-on in supporting all phases of planning and implementation, user training and system administration and support, post deployment.

Knowledge, Skills, and Abilities:

  • Technical background in Business Software/Systems Integration or Systems / Database Administration.
  • Familiarity with a variety of SaaS-based or client/server-based business applications products and the underlying technologies.
  • Skilled in understanding, documenting and analyzing business processes and workflows.
  • Fluent in English; able to communicate well with other professionals at both a business functional and technical level and adjust as appropriate.

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