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Data Center Operations Support Engineer

Chuo-ku, Tokyo · Information Technology
◎ Data Center Operations Support for global Financial Institution.
◎ English-speaking work environment.
◎ NO NIGHT SHIFT WORK!

 
EIRE Systems delivers on-site Enterprise Data Center (EDC) operations management services on-site at our clients’ Data Center Facilities in and around the Tokyo Metropolitan area.
 
We have an exciting new opportunity for experienced Data Center Operations Engineers to manage the Data Centers of a leading global financial institution. We’re culturally diverse, with the primary language used being English. Ability to communicate using Japanese will also be advantageous.
 
The teams perform a mix of BAU operations support for change requests and day-to-day support for all activities inside the data centers, and project-driven activities for new equipment installs and decommissioning.
 
Applicants should have a working knowledge of the day-to-day operations procedures for management of an enterprise data center. Basic technical understanding of the various physical elements of an enterprise data center (e.g. infrastructure cabling, network/server hardware, power, cooling, capacity metrics) is expected.
 
***Applicants must presently be residing in Japan. Applicants from outside Japan need not apply and will not be contacted. 


Job Description:
 
Data Center and IT-Facilities - Operations Support and Professional Services
The Data Center Support Engineer will work a member of the APAC Data Center Services Team, with primary focus on Japan facilities and operations and secondary coverage for other countries and locations managed by APAC Data Center Services team, to provide the following services to the client:
 
  1. Data Center Operations Management Processes and Procedures:
  • Administrative and coordination/communications tasks for Change Management Process, Incident Management Process, Physical access control processes and request management, and Support for procurement processes
  • Support for regular reporting procedures on progress, as required by the Bank (i.e. move, change, support request tickets, change tickets, etc.) – contribute ideas to maintain, develop and improve the team’s reporting capabilities
 
  1. Hardware Support
  • Installations, Move, Add, Change, Decommission of IT equipment including networks, servers, storage, backup devices, HDDs/SSDs etc.
  • Hardware break fix support such as: installation of parts, reseat modules, SFP module replacement, HDD / Memory replacements
  • Connect and disconnect cable patches to equipment in the Data Centers
  • Physical / visual inspections, Troubleshooting of issues for IT equipment
  • Delivery arrangements and receiving of deliveries
  • Provide onsite support during power down / up activities
 
  1. Inventory Management
  • Management of DCS Inventory records (list of devices installed in IT facilities, spare parts and storage rooms contents), including regular asset inventory accuracy inspections
  • Support for rack allocations for new install requests
  • Maintaining cabling inventory and documentation for materials and new cabling installs
  • Capacity management support (space, power, cooling, patch panel port availability)
 
  1. Facility Support
  • Coordination with Facilities and M&E Vendor, escorting and supervision of vendor personnel within the facilities
  • Perform regular checks to ensure IT room floor plans are updated and maintained
  • Contribute to developing the team’s understanding of DC facilities space, power and cooling management

Work Hours:
The team works a monthly Monday to Saturday schedule on a rotation basis for weekend and holiday work.
Two main work shifts (i.e. 8-hour work day with a 1-hour break).;
  • Shift#1 = 8am to 5pm and
  • Shift#2 = 1pm to 10pm
*Schedules have been adjusted during the Covid-19 pandemic and the role includes a mix of on-site and work-from-home shift rotations.


Required Skills / Experience:
  • Fluent written and spoken English communication at a professional level. Japanese is “nice to have”.
  • Working knowledge / experience of the day-to-day operations procedures for management of an enterprise data center
  • Good understanding and knowledge in data cabling, i.e. structured cabling and patching
  • Experienced in IT Infrastructure hardware support, break-fix and troubleshooting.
  • Good documentation skills and record keeping
  • Knowledge of ITIL or similar workflows and operational procedures, including experience with supporting change and incident management

***Applicants must presently be residing in Japan. Applicants from outside Japan need not apply and will not be contacted. 
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