Technical Consultant & IT Support Engineer

Technical Consultant & IT Support Engineer, Singapore
EIRE Systems is looking for a Technical Consultant & Support IT Engineer to join our team in Singapore. The successful candidate will work as part of a growing team that provides professional IT services to our enterprise clients. We offer a varied and challenging IT services career in a highly diverse and fast-moving business environment.
This role will also provide opportunities for the desired candidate to develop their long term career.  
Customer management is a major challenge in this role and your ability to work independently, as well as your excellent time management skills (i.e. identifying and prioritizing tasks) will be keys to your success.
Your first priority will be in providing exceptional customer support for various end-user computing technologies (i.e. desktop PCs, mobile devices, office and financial applications, client-server and cloud/web-based solutions etc.). Your high work ethic and willingness to work hard and develop your technical and professional knowledge will be rewarded with ongoing opportunities to be involved in a wide range IT projects and support services such as:
  •  Manage the performance of services to customers.
  • Ensure that service levels are achieved in line with contracts and that customers’ expectations are met or exceeded.
  • Ultimate responsibility for ownership of all customers’ incidents or logged service requests.
  • Track the incidents to conclusion in line with SLAs and quality standards.
  • Manage critical customer’s incidents, associated to customer communication, activities and any appropriate escalations.
  • Provide information about incidents analysis and KPIs.
  • Build services relationship with customers and conduct service reviews for key customers.
  • Review performance reports, service improvements, service quality and processes.
  • Provide management and performance reports
  • Strong technical knowledge of Windows 7/10, XP and Active Directory, Mac OS.
  • Knowledge in Unix/Linux.
  • Experience in installing and deploying PC hardware and software in a professional setting.
  • Ability to support Microsoft Office products and Microsoft Outlook/Exchange or Lotus Notes.
  • Understanding of and willingness/ability to expand your knowledge of network designs and related support issues. Cisco networking skills/experience will be an advantage.
  • Relevant industry certifications (i.e. CCNA, MCITP, MCDST etc.) will add value to your application.
  • Ability to communicate in a highly professional manner with users, internal/external customers and business partners.
  • Excellent troubleshooting and problem resolution skills.
  • Excellent customer service/end user management skills.
  • Exposure in a Data Center Environment will be a big advantage.
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