Trade Floor Support Engineer,

Singapore, Singapore · Information Technology

Job Responsibilities:

Deliver superior End User Experience while ensuring a managed, secure End User environment
Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
Assist with patching and upgrading end user devices
Address quality and schedule conflicts
Availability for ad-hoc work after hours and on weekends where necessary
Ability to work in a high-pressure, fast moving environment

Job Requirements:

At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
Knowledge of Desktop Services security and access standards and practices
Basic understating of networking and server technologies
Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications
Good communication skills and strong analytical skills